Near Norte Beach. Vega was there most mornings and would provide delightful conversation to hotel goers. 42-inch plasma televisions come with satellite channels. Where families or friends of all ages will be able to stay and play among them in a section of the resort that welcome guests of all different ages. Spacious 625 sq. Even the Mexican Food was bland and hardly edible. What is the difference between Majestic Colonial, Majestic Elegance and the Majestic Mirage in Punta Cana? Exclusive access to a dedicated Restaurant (Italian) for breakfast and lunch a la carte service. Book now! Book now! Marcos and Diana were both very charismatic, and did a wonderful job making my time here as fun as. Room service included (06:00am to 0:00am Family section) (24hr Elegance Club). Home of the second largest barrier reef in the world and a great number of cenotes or underwater caves, snorkeling and scuba diving trips are a must in this area. When my friend showed up to check in after the same kind of weird airport pick up, she is also hungry and no one knew what to do with her since she was supposed to be in the same room as my husband. There are so many areas to sit by a pool you can easily be around people or not if you choose. Sincerely, Gerardo de Groot. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. We are very happy to hear that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. So when she got there 6 hours later, everyone was confused and could not check her in. Receive warm greetings from Paradise! Room rates include meals and beverages at onsite restaurants and bars. Does Majestic Elegance Costa Mujeres offer any business services? When we returned to the room, we were greeted by a leaking toilet, which helps explain why the floors looked so gross and the baseboards had recently been painted. This is by far my favorite resort! The food here is above average along the lines with two $$ restaurants. If you go to the steakhouse ask for Mateo to be your waiter, easily one of the best waiters we have ever had in Mexico. Due to your comments, we have held meetings with all the departments involved and we can assure you that we have taken actions in each of those improvement points, which will help us to optimize our services. He also said he will call his manager to comp us something for the disappointment, but he always maintained that this is what we paid for. Dear shan0205, Thank you very much for sharing a great review of our Majestic Elegance Costa Mujeres, it pleased us greatly that it has been overall a memorable one. Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. 1 night out of 4 is not what I consider a successful foodie experience. The temperatures range from 68Â° to 86Â° Fahrenheit from Oct â March and from 75Â° to 91Â° from April to Sept. He went home at 5pm. Majestic Elegance Costa Mujeres is located in the Yucatan peninsula, this area provides the perfect balance between the rich Mayan history and several natural wonders. Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. Surely all your words will be shared with all our staff, especially with Marcela and Alejandro so that they continue to do as well as they have done so far. 17 fresh water swimming pools are available. Our guests praise the restaurant and the helpful staff in our reviews. Located in the coveted Playa Mujeres area just north of Cancun, this all-inclusive resort features spacious suites, butler service and separate sections for families and adults. After 24 hours - we were finally on vacation and moving forward and had at least 1 decent room to enjoy. My experience has been nothing short of amazing. possible (hard to to enjoy yourself by the ocean) Sergio my butler (club side) did a amazing job going out of his way to communicate with me daily and get me what I needed. 7 restaurants, 6 of them a la carte for dinner. In-room bar with our selection of 4 bottles of premium liquor per stay (vodka/tequila/rum/whiskey). This 570-room resort will become the ideal destination for clients seeking a sophisticated and luxurious getaway with a variety of facilities and services in an All-inclusive resort. What food & drink options are available at Majestic Elegance Costa Mujeres? I have to say for being a new resort only opened for a little over a year, and for having to close for a a few months during that time due to COVID, and having to go through two hurricanes upon reopening, I would say the Majestic has done an excellent job! He also connected us with Vega on the beach who decorated our cabana for my friend's birthday and even gave her a sweet present. Greg Norman Signature 18-hole, golf course located within minutes of the resort. After 45-50 minutes we finally got our turn to check in. With 70% of the resort being geared towards the 18+ crowd, adults will enjoy a variety of gourmet restaurants, bars, and adults-only pools. Mexico is becoming a new destination for Majestic Resorts with the opening of Majestic Elegance Costa Mujeres. Showing off new resort, Majestic Elegance club oceanfront suite one and a 1/2 bath and butler. Accommodations offer separate sitting areas. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. However once it arrived it was hot and good:) I highly recommend this resort if you're looking for a place to relax and unwind. Stay at this 4-star beach property in Costa Mujeres. Our guests praise the restaurant and the helpful staff in our reviews. While we were there they were just starting back up with the nightly entertainment which we found enjoyable. He asked if he could walk us to get lunch, now that it it was creeping up on 2:30pm and he assured us that he would get back to us as soon as he can. Book online with WestJet Vacations today. She had workers working on her pool at 7am both mornings and she did not feel as safe and secure as she should have in a 5 star resort. Popular attractions Norte Beach and Dolphin Discovery are located nearby. The butler assured us he would go to the front desk and work on it for us and told us to sit tight in this horrible room that does not seem to ever be used. The gym is supervised by qualified employees. Cancun Bus Station is 9.3 mi from Majestic Elegance Costa Mujeres - All Inclusive, while Cancun Government Palace is 9.9 mi from the property. GYM General Manager. Many travelers enjoy visiting Hacienda Mundaca (7.3 miles). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Lobster included at the Beach Restaurant. Guests can enjoy one-day trips to different ancient Mayan cities like: Chichen Itza, Tulum or Coba. We are very happy to know that you were able to spend a wonderful stay with us, as our main objective is to exceed the expectations of our guests. We had plenty of sunshine by our room and an amazing butler, Gustavo. Does Majestic Elegance Costa Mujeres have an airport shuttle? Sincerely, Gerardo de Groot. We ended up with a plunge pool suite on the club side and it had the most beautiful views! Courtesy showers for early/late departures located in the lobby. Anita Beata 481 views 16:05 General Manager. Majestic Elegance Costa Mujeres – All Inclusive offers its guests a full-service spa, 12 the outdoor swimming pools, a health club, and a kids' pool. We made 2 reservations and they had issues keeping the keys active I guess from one reservation to the other. Cancun Bus Station is 9.3 mi from Majestic Elegance Costa Mujeres - All Inclusive , while Cancun Government Palace is 9.9 mi from the property. Dear nickjV4862XB, Thank you for choosing Majestic Elegance Costa Mujeres for your Caribbean vacation. The service by the beach is impeccable and I was well taken care of by Carlos everyday. Claim your listing for free to respond to reviews, update your profile and much more. The only dinner that we all 3 enjoyed was the Japanese Habatchi. Click for more information. Dear D6401FYalexd, Thank you for choosing Majestic Elegance Costa Mujeres for your Caribbean vacation. Gerardo de Groot. Access to 14 bars throughout the property (4 bars exclusive for Elegance Club adults Only 18+). Shop and save with our best price per month chart. General Manager. First and foremost, the management/ownership does not care about customer service and after a month of our travel agent and company fighting, we have not been offered satisfactory options to EVER want to stay here again. Thankfully, the same bellboy we had the day before showed up to move us and after hearing a tiny bit of our frustration- he called into his manager as we walk to the new room, and at the new room we are greeted by Sergio - who is a ROCKSTAR! Number of persons. The guests of Majestic Resorts will be covered by a Complimentary Insurance Policyduring their stay at any one of the resorts in Costa Mujeres or Punta Cana. After dinner we'd grab a drink and head out to the show. The restaurants are very good and the buffet is better than other resorts we have stayed at. Our team is very much looking forward to welcoming you back to the Majestic family in the future. It's exactly what we had booked and what we were fighting for! The mold caused both of our allergies to flair up - and the mildew smell in the CLUB area was so overwhelming. On behalf of the entire Majestic family, we reiterate our sincerest apologies for the situation and hope that our hotel will be of your interest in a forthcoming vacation, allowing us to change your perception and offer you a true Majestic experience. Zoomba,stretching on the beach, volleyball twice a day, and various other fun activities. The Conference Centre Majestic, with more than 750m2 (8123 sq. The difference between Majestic Colonial, Majestic Elegance and the Majestic Mirage. Are any cleaning services offered at Majestic Elegance Costa Mujeres? We strongly appreciate that you have noticed and praised our commitment to the security measures implemented by the hotel, today more than ever it is very important to comply with the Covid-19 protocols required by the local authorities in favor of both our dear guests and our collaborators, it is the only way to safely contribute to business continuity. I want to say thank you so much to Marcela from the lobby bar and Alejandro from the italian restaurant for truly above and beyond great service. We are pleased to hear that you appreciate the service of Sergio and Vega, this motivates the staff and will be taken as example for other colleagues to provide good service and create every day better experiences for our guests. This is my first experience with an all-inclusive resort yes I typically like to roam around but my first experience has truly been great. All in all a great experience and I wouldn’t hesitate to come back. Children under 18 must be accompanied by an adult. The room reeks of mold and fungus, the tile is moldy and the "pool" is a private hole filled with cold water that connects to nothing. For those guests looking for a sanctuary, the magnificent MAJESTIC SPA offers a relaxing atmosphere and a mix of body and health treatments. See more questions & answers about this hotel from the Tripadvisor community. Tours and representative area for the tour operators. Everyday Gustavo updated us on which restaurants were open and what the daily activities were. When we arrived at the resort, we were seated in a Cafe with a # - it was a busy check in day. After going round and round, they finally changed my key so I could share a room with my own husband on his 50th birthday trip and told us to have my friend check in under me. Then she puts our wristband/keys on, one for each room. Majestic Elegance Costa Mujeres - offers a terrace. Arrival date empty. I do agree that room service took quite a while, we only ordered it twice but the second time knowing that it might be awhile. Sincerely, Gerardo de Groot. Majestic Elegance Costa Mujeres Majestic Elegance Costa Mujeres - Costa Mujeres Beach - All Inclusive Resort . Yes, guests have access to a business center and meeting rooms during their stay. We recommend calling ahead to confirm details. They did a great. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Majestic Elegance Costa Mujeres, Preferred Hotels & Resorts in Playa Mujeres, Playa Mujeres All Inclusive Family Resorts, Playa Mujeres Cheap All Inclusive Resorts, Playa Mujeres Adults Only All Inclusive Hotels, Hotels near Delphinus Conservation Sanctuaries, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near Instituto Tecnologico de Tizimin, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin. This is the version of our website addressed to speakers of English in the United States. Complimentary late check-out (based on availability). apparently. Firstly, Sergio was attentive, charismatic and we were so grateful to have him after the disasterous 1st day. Is parking available at Majestic Elegance Costa Mujeres? They finally offer to have us stay in the original rooms for 1 night and said they "may" be able to move us the following day, and could potentially get my friend into a room in the same building on Sat (we were only staying 4 nights, so half of our vacation was wasted). Safe deposit box with built-in electric outlet, free of charge. I will say that our check-in process wasn't the greatest but we just grabbed a drink and waited until we were able to be assisted. The farthest side. For further information please contact the concierge department. A la carte lunch and breakfast is available in the exclusive lounges from 8am to 4pm. This room was even more moldy and rotten smelling and since no pools are heated here, there is no using the private pool. majestic elegance costa mujeres, mexico amazing food breakfast lunchdinner main buffet - duration: 16:05. Your opinion is very important for us because it helps us to improve and offer a better service. INCORRECT DATE. Our professional and friendly conference staff will take care of every aspect of your event on site and will provide logistic consultation. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. On stunning white sands and clear waters of Costa Mujeres, Majestic Elegance provides wedding couples and their guests with an unbelievable stay. Spectacular Spa ($), offering 2 stories and 3 distinct areas to enjoy, beauty parlor, humid area, hydrotherapy and massage/treatment center. He also sent us all the basics including a link to the resort amenities, restaurants that are open today and a map which we should have had yesterday. Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive property. I called the front desk and they let me know that he has a resolution and should be getting back with me momentarily. Book a vacation package to Majestic Elegance Costa Mujeres in Cancun. There were a few positives which is why I am giving the overall rating more than 1 star. I felt while we were there people were respectful of your space so it made it easy to be socially distant if needed. The food was sooo good! Private beach & Pool areas with Bali beds. Arrival date empty. Playa Mujeres is known for its turquoise calm waters and white sand beaches surrounded by vegetation ideally located 20 minutes away from downtown Cancun and just a couple of minutes away from the Punta Sam Ferry Terminal for a day-trip to Isla Mujeres. Carretera Libre 85 - Punta Sam, Playa Mujeres 77400 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. Stay at this 4-star beach property in Costa Mujeres. Rooms open to balconies or patios. This resort is only 2 years old and it’s architecture is stunning and modern. Infinite thanks for your great feedback, I sincerely hope your stay concludes successfully. Discover genuine guest reviews for Majestic Elegance Costa Mujeres – All Inclusive along with the latest prices and availability – book now. To make your stay more comfortable shops, a lobby and air conditioning are available. The people who work at the resort are some of the nicest and most accommodating I've encountered. There are 7 restaurants on site. On the far side of the resort. Click for more information. We are supposed to be in a swim up suite. Are there opportunities to exercise at Majestic Elegance Costa Mujeres? Opening hours 8am to 6pm. I met her at check in within moments of arriving on-site and we were continually told that there is not a mistake and we are just stuck with the moldy rooms that swim up to desert. Together they provide an exotic setting for a range of events from conferences & product launches, seminars and Exhibitions to Theme Nights and Gala Diners. Majestic Elegance Costa Mujeres will be located north of Cancun, 20 miles / 35kms away from the Cancun International Airport. We had not had dinner and its after 8pm. We had the swim out suite, and I’m sure it’s procedure, but house keeping kept locking our swim out sliding door which we used to get back into the room from the pool We will definitely be back to this resort sometime soon. Uh - NO! Finally, after almost an hour of round and round circles they offered us an "upgrade". We have been to many all inclusives and this one stacks right up with the bunch for being great. Simply put - it was marginal at best. The staff in this hotel speaks Spanish and English. Yes, free parking is available to guests. Book a vacation package at Majestic Elegance Costa Mujeres in Playa Mujeres, Mexico. Bottle of champagne in room upon arrival. Our original butler tried to help us with reception, but we totally had things under control and we still didn't have bottle service or our sparking wine. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. The Family Section (All Ages) has a total of 187 rooms divided in the following three categories: The ELEGANCE CLUB is the ADULTS ONLY 18+ section of the resort. That was what we were left with. There is so much that we are disappointed in regards to our December trip to the Majestic. Number 0 Persons 0 Rooms Occupation is incorrect. Dress code applies. Free mini bar: beer, sodas, water, snack, re-stocked daily. Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. Finally, he came back to let us know that the management needs to finish check-ins before knowing which room to move us too. So, we spent the night between 2 bars and our smelly room. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. With the best in accommodations and onsite amenities combined with the natural scenery of an exclusive new beach, Majestic Elegance Costa Mujeres weddings create a romantic and unforgettable experience to be enjoyed with friends and … View deals for Majestic Elegance Costa Mujeres – All Inclusive, including fully refundable rates with free cancellation. GOLF â NEARBY ($) We let them know the wasted day we had and were notified by them there was nothing they could do at night. The waiter actually followed us to the bar area, and demanded that we give the Chef our room # so he could have a talking to us. The hotel is located 60m from the sandy beach. Nearby attractions include Playa Norte (4.5 miles), Zona Arqueologica El Meco (4.9 miles), and Tiny's Bar (4.9 miles). Enjoy free breakfast, free WiFi, and free parking. They all go above and beyond to make sure the guests are happy. Está en nuestra selección para Cancún El Majestic Elegance Costa Mujeres - All Inclusive está ubicado en Cancún, a 15 km de la estación de autobuses de Cancún, y ofrece alojamiento, restaurante, aparcamiento privado gratuito, piscina al aire libre y centro de fitness. Guests at the accommodations will be able to enjoy activities in and around Cancún, like windsurfing. One per stay. Welcome to Majestic Elegance Costa Mujeres in Cancun - Playa Mujeres. What are some of the property amenities at Majestic Elegance Costa Mujeres? There's a good mix of fun and relaxation! Own or manage this property? Water activities like deep-sea fishing or yatching are available ($). We were so excited because we had researched and watch many video reviews, and now we feel it's necessary to share our experience so that others are not caught unaware. Stretching, yoga and Latin dance classes among other activities than 1 star free! There holding hands with wedding bands and matching passports or not if you.! Makes its debut in Mexico with the latest prices and availability – book now finally vacation! Had with our selection of 4 bottles of premium liquor per stay ( vodka/tequila/rum/whiskey ) I called the front and. Husband saw him out escorting another couple to flair up - and the Majestic Mirage in Punta?. E instalaciones para practicar deportes acuáticos – All Inclusive, including 6 bars. La carte lunch and breakfast is available in the exclusive lounges from 8am to 4pm fun activities nearby the. Were fighting for attractions Norte beach and Dolphin Discovery are located nearby and that was the we. 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