After One year of having the account I was forced to give my financial statements when they wanTed them and then bullied on a conference call , discussing every aspect of my statements and all kinds of intruding questions about my business . Full range of products and services 2. I guess the deal with them is that they refuse to cancel accounts and just keep stealing from us forever. Elavon Overview. This is my second review, because Elavon are at it with my business again! Even their field representatives have long phone wait times; the company doesn’t provide a “back door” problem solving phone line for them.Very disheartened with the company and currently seeking another after only 3 years. Confirmation from our clients vie e-mail, doc sign agreement and to the point to ask them to call her line directly because she was not satisfied with the info we provided even to the point to ask the client on what year they apply to their cc, our clients took their time to call her directly and no luck she made us look like we were stealing and Embarrassed, our company to the point that have more personal information from our clients than is necessary in order to prove her the purchase was legal now for one how will our clients purchase from us if they don’t see our site on line only one that was or did not follow up on that was her, 2 they call her direct line to give her their personal info in order to clarified the miss understanding and on top of that was not enough e-mails where send at the end of the day so I take it this lady before she left without following up on our business just send an is not good enough and after all she just said sorry your account is closed we will be holding on to your money for 90 days you not good enough for us, so if you are a small business and think about dealing with them STAY AWAY READ MY STORY that is not a story is a nightmare for my start up…. We have only been with them for 4 months and as our establishment has been slow throughout that time, we have never even enabled the card readers. Credit card payments not processed or deposited to operating account. We are quite pleased. I am a very satisfied Elavon merchant and highly recommend your merchant services to anyone. ITs been 6 months of billing me!! SAME problem with me. She was very rude and not very understanding of my situation. No additional fees for i.e. A free inside look at company reviews and salaries posted anonymously by employees. Please stay away from this card provider and all of their services. This is the best way to take advantage of great low rates and fees. I became suspicious of the debits in late 2012 and learned that it was coming from Elavon, after having my bank and First Data (our current processing company) do an inquiry of the numbers attached to my bank statement debits. Elavon has charged us nearly $1000/year for a service we don’t use. Terminal reprograming is common. Last week I received a notice from them saying I was seriously delinquent in my account for $23. If not, let us know. They do not support small businesses but instead bully them .and harass them with a team of nerds that have no idea about running anything. By selecting "Continue," you will leave Elavon and enter a third party Web site. Cheers! Elavon Merchant Services Review Elavon is one of the largest merchant account services in the world, processing in excess of £1 billion each year for over 1.2 million merchants. About Elavon. I would love to chat with you. We had no problem with the initial signing on or their service, but we found we just weren’t using it as all our customers are now on N 30 accounts. The rates are also much better. I NEVER told that I would have to spend two HOURS signing up with the ridiculously overburdensome PCI manager process, which of course keeps sending me messages saying I’m not yet complete even though m sales rep guaranteed me, after the two hours we spent together on a blustery afternoon, that I was completely finished. We get this question from time to time, so we wrote an article about Negativity Bias, to help break it down for our readers. Organization Name: StillWaters Neonatal Center, Inc. Look at all sales reviews and sales employees: They are ok, making money. *Our preferred processors use fully transparent Interchange-plus pricing. and why is this an industry hush hush? The multiple email notifications is a bug that should be fixed by now. We have been trying for 3 months to cancel the account, have numerous tracking and confirmation numbers that the account is cancelled, but we are still being charged for the account. Elavon is one of our top picks for credit card processing! I terminated early and was hounded by a subsidiary of theirs claiming that I owed them thousands of dollars for the equipment that was leased, even though I returned it to Elavon. It takes me a couple months to find the time to call them and sit on the phone and hold for over an hour. Phone tag with customer service or put on hold for 45 minutes. I then called her extension and left a voicemail and she still never responded to either my emails or phone call. This category is disclosed on the Elavon website, but it’s no longer easy to find and is only designed for quick-serve restaurants. All Rights Reserved. Check your contract very carefully before agreeing to rent a terminal, and realize that this option will also be more expensive than buying your equipment outright in the long run. So you wind up paying $50/month for years for a terminal worth $200. Final complaint: All the different stories I got from each different supervisor just added to the confusion.I’m tired of getting ripped off and decided to start fighting back with on-line reviews. Elavon is one of the largest merchant service providers in the world, but that doesn’t necessarily make them the … I have fought with them on the phone various times and theyre rude. The second time, I saw them coming up on the newly raised limit and tried contacting them to increase it. They add charges to your bill and do not tell you what they are for. Comparing Elavon to Other Merchant Service Offerings . So long as Costco doesn’t handle any of the sales and customer service aspects of the business, then yes, Costco’s merchants services can be considered synonymous with Elavon’s. Despite dozens of phone conversations, we've received nothing but false promises. Overview: Costco is a merchant account provider or more correctly an ISO (reseller) of Elavon (Nova), which I have reviewed in detail earlier so you can look into that for more information. In some cases, this can be an advantage. One thing to be aware of is that Elavon uses independent sales agents to market its products and services. For a limited time get 50,000 rewards points when you spend $1000 with Brex. Donorbox is a versatile, feature-rich, and easy-to-use donation management system that can help you attract more recurring donors. WORST COMPANY! Makes zero sense. The company is now also offering terminals on a rental basis, which might be an affordable option for small business owners who don’t want to pay full price for a terminal upfront.
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